flying twigs

How do I search for a card in the catalogue?

If someone already sent you one of our cards you can search by the name of the card or the stock keeping unit (SKU) both of which are on the back of the card. Or if you are looking for a card with, for example, a dog in it, put the word ‘dog’ into the search bar and it will bring up all the dog cards.

Do I need to create an account to buy cards?

No you don’t need to, and you can check out as a guest. However, if you create an account at checkout, then you can track your orders and see your previous orders.

Where Are The Cards Printed?

Our cards are printed in the UK by specialist commercial printers certified by the Forest Stewardship Council. They only use card from responsibly managed and sustainable forests.

I created an account but I have lost my password.

If you created an account and you forgot your password, go to the My Account page and click on ‘Lost your password?’ Fill that in and you will receive an email. Click on that and you can set a new password.

Are my credit card details protected?

Yes because we never see your credit card details. Everything is managed by Stripe’s payment processor. Stripe uses industry-leading encryption and it processes millions of pounds of transactions every day.

 Why can’t I add cards to my basket?

If that happens, check that cookies are enabled in your browser. Cookies are needed to make the basket work.

What colour are the envelopes?

We always use white envelopes because white goes with every card design. And just like the cards, the envelopes are easy to write on, ink absorbs quickly, and they don’t smudge easily.

What if a card I want is out of stock?

You will sometimes see cards marked ‘out of stock.’ If you are interested in a card that is out of stock, bookmark this site and keep checking back or sign up to our newsletter to be notified. 

Do you send out orders outside the UK?

We only send out orders within the UK. You can blame Brexit for all the cross border paperwork it caused. If you are like us and don’t like Brexit, look at our No Brexit cards.

What is your Return Policy

We have a flexible return policy and if you don’t like what you bought or you simply changed your mind, just let us know and we will refund you. Read our Return Policy for how to return goods.

Do you send out a newsletter?

Yes we do. You can sign up here.