flying twigs

How do I find a card in the catalogue?

Maybe someone sent you a card, and now you want to find it in the catalogue. You can search by the name of the card or the stock keeping unit (SKU) both of which are on the back of the card. Or if you are looking for a card with a dog in it, for example, just put the word ‘dog’ into the search bar.

Do I have to create an account to buy cards?

No you don’t have to. You can check out as a guest. If you do create an account at checkout, then you can track your orders and see your previous orders, but it’s your choice.

Where Are The Cards Printed?

Our cards are printed in the UK by commercial printers certified by the Forest Stewardship Council. They only use card from responsibly managed and sustainable forests.

How do I log in if I lost my password?

If you created an account and you forgot your password, go to the My Account page and click on ‘Lost your password?’ Fill that in and you will receive an email. Click on that and you can set a new password.

Are my credit card details protected?

Yes because we never see your credit card details. Everything is managed by Stripe’s payment processor. Stripe uses industry-leading encryption and it processes millions of pounds of transactions every day.

 Why can’t I add products to my basket?

If that happens, check that cookies are enabled in your browser. Cookies are needed to make the basket work.

What colour are the envelopes?

We always use white envelopes because white goes with every card design. And just like the cards, the envelopes are easy to write on, ink absorbs quickly, and they don’t smudge easily.

What can I do if a card I want is out of stock?

You will sometimes see cards marked ‘out of stock.’ If you are interested in a card that is out of stock, bookmark this site and keep checking back or sign up to our newsletter. 

Do you send out orders outside the UK?

We only send out orders within the UK. You can blame Brexit for all the cross border paperwork it caused. If you are like us and don’t like Brexit, look at our No Brexit cards.

What is your Return Policy

We have a flexible return policy and if you don’t like what you bought or you simply changed your mind, just let us know and we will refund you. Read our Return Policy for how to return goods.

Do you send out a newsletter?

Yes we do. You can sign up here.