Frequently Asked Questions

Product Information: Greeting Cards

What Size Are Your Cards?

All of the greeting cards are 120mm x170mm, in portrait orientation, and blank inside.

Are Your Cards Easy To Write On?

All of our cards are printed on premium quality 300gsm card stock. They have an inside surface that is easy to write on and is designed to resist smudging. We also supply our cards with white envelopes that are easy to write on And that’s not just marketing fluff. You may have bought a card from some other brand where the inside surface of the card is so shiny that the ink just sits on the surface and smudges as soon as you touch it. The same with envelopes, especially those shiny silvery ones. So ours aren’t like that. We take care that they are made of materials that don’t smudge easily and provide good contrast so the addresses can be read easily.

Where Are Your Cards Printed?

We have our cards printed in the UK by specialist greeting card printers certified by the Forest Stewardship Council who use wood from sustainable sources and recycled materials.

How and When Do You Mail Cards?

We mail cards in either a board-backed envelope or a slimline postal box, either of which will fit through a standard letter box. We mail larger quantities in a secure box. We mail cards by first class Royal Mail, and we aim to dispatch the same day for orders placed by 2:00 PM Monday to Friday. If you order over the weekend then the cards will go out on Monday. We cannot guarantee when Royal Mail will complete the delivery, but experience shows that Royal Mail is very good with delivery times. That said, in busy times such as public holidays we recommend you order in good time.

Similarly, if you are ordering cards to be on time for a specific occasion such as a birthday, we recommend that you order in good time to avoid disappointment.

How Much Do Your Cards Cost?

All single cards are priced at £2.40. We also offer sets of four cards which are priced at £9.00 for four cards. Sets of cards are mini-collections based on a theme. Click here for Sets of Cards or look under the main Greeting Cards tab in the menu bar. Postage is 76p per order, and free when you buy four or more greeting cards.

Product Information: Mugs

How Much Liquid Do Your Mugs Hold and How Much Do They Weigh?

In the commercial world, mugs are classed according to the amount of liquid they hold. Our 11oz mugs therefore hold 11oz of liquid, which is 312ml. The weight of the mug is something different, and ours weigh 327g. Beyond that, the mug we sell are tested by the manufacturer to withstand over 2000 household dishwasher cycles.

How Quickly Are Your Mugs Dispatched?

With so many designs, we have them made to order. Well, not the mugs themselves but the printed designs on the mugs. So please allow seven working days for dispatch by Royal Mail tracked delivery. Please note that some designs are printed on each side of the mug and some designs wrap all the way around. If you are in any doubt, please ask before buying.

How Do I place an order?

Orders are placed online through this website. This helps us to run the business efficiently because everything goes through our order-tracking system. If you have a question you want to ask before placing an order and it is not answered in these frequently asked questions, please use our Contact form.

Do I Have To Create An Account?

You can check out as a guest or you can create an account. You don’t have to create an account during checkout, but doing so means you can track your order, view your order history, and it makes checkout quicker when you order in future.

How Do I Recover A Lost Password?

If you forget your customer account password, use the ‘Lost your password?’ link on the login page. If you input the wrong password above a certain number of times, the system will lock you out, so it is always better not to risk that and to use the password reset.

Why Am I Having Problems Adding Products To My Basket?

If you are having problems adding products to your basket, check that cookies are enabled in your browser. You will find an explanation on the Cookies page about why these are essential to make the basket work.

How Do I Pay For Products?

We take payment by credit card (Visa, MasterCard and American Express) through our payment processor, Stripe, which processes billions of pounds of transactions annually. For fast checkout you can pay with Apple Pay and Google Pay.

Your interaction is secured with an encrypted connection (look for the little padlock in the address bar), and payment information is passed directly to Stripe. We do not receive or store credit card information.

Where Do You Deliver?

We deliver to addresses within the UK mainland only. That’s entirely because of Brexit that makes the paperwork so complicated that it is not worth the considerable effort. If you want to know how we really feel – take a look at our No-Brexit cards. Please also note that we do not deliver to PO boxes or Army bases.

What Is Your Return Policy?

If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want. All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge. When the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods. If you have simply changed your mind, then you have to pay the cost of returning the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit. You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX

I Am Interested In Some Products That Are Out Of Stock

We refill our greeting card stock in batches. If we are out of stock of a particular greeting card that you are interested in, then we recommend that you subscribe to the newsletter. Do that and we will be able to let you know when we have a new stock delivery. Posters and framed prints are printed and made to order, so stock levels are never an issue. It’s different with our mugs, which we have made to order.

How Can I Search For Products?

You can search by the SKU number on the back of the card. You can also search by the name of the card. And you can also use the name of anything you see in the design – for example, if there is a dog in the design, try searching for ‘dog’. The way to search is to click on the magnifying glass icon on the main navigation bar to open the search box to search for products.

Is This Website Accessible For Differently Abled People?

This site is generally accessible to all users, including the visually impaired and those with motor deficiencies and cognitive disabilities, as tested by the WAVE web accessibility evaluation tool. It is not perfect, but the WordPress system is known for its general standard of accessibility, and we try to map all images to alteratvie written descriptions. You can read more about this on the Web Accessibility page.

How Environmentally Responsible is Flying Twigs?

We are conscious of being environmentally responsible. Our cards are printed in the UK by specialist greeting card printers certified by the Forest Stewardship Council who use wood from sustainable sources and recycled materials. According to Website Carbon, this website is cleaner than the majority of web pages tested. You can check here at How Environmentally Clean Is This Website.

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