Frequently Asked Questions

Placing orders

Orders are placed online through this website. This helps us to run the business more efficiently because everything goes through our order-tracking system. If you have a question you want to ask before placing an order and it is not answered in these frequently asked questions, please use our Contact form. We can usually get back to you the same day during normal business hours.

Creating an account and guest checkout

You can create an account or check out as a guest. It takes less than 10 seconds to create and account by choosing a user name and password at checkout. By creating an account you can track your orders and view your complete purchase history, and it makes reordering in the future much quicker.

Problems adding cards to your basket?

If you are having problems adding products to your basket, check that cookies are enabled in your browser. You will find an explanation on the Cookies page about why these are essential to make the basket work.

Payment

We take payment by credit card through our payment processor, Stripe, which processes billions of pounds of transactions annually. For your security, information is passed directly to Stripe and is encrypted, as you can see from the little padlock in the address bar, and we do not receive or store credit card information.

We do not take payment by cheque, cash, or any other form of payment other than as described here.

Our return policy

We want you to be happy with what you have bought, and so we have a no-quibble return policy. If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want. All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge. When the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods. If you have simply changed your mind, then you have to pay the cost of returning the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit. You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX
United Kingdom

Products out of stock

We refill our greeting card stock in batches. If we are out of stock of a particular greeting card that you are interested in, then we recommend that you subscribe to the newsletter and we will let you know when we have a new stock delivery. Posters and framed prints are printed and made to order, so stock levels are never an issue.

Searching for products

Click on the magnifying glass icon on the main navigation bar to open the search box and search for products.

Web accessibility

This site, including this Frequently Asked Questions page, is generally accessible to all users, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities, as tested by the WAVE web accessibility evaluation tool. You can read more about this on the Web Accessibility page.

Product Information: Greeting Cards

We use high-quality card stock with an inside surface that is easy to write on and resists smudging. The cards are 120mm x170mm, blank inside unless otherwise stated, and are supplied with white envelopes that are similarly easy to write on.

We mail cards in either a board-backed envelope or a slimline postal box, either of which will fit through a standard UK letter box.

Greeting Cards: Environmental Statement

We have our cards professionally printed in the UK by specialist greeting card printers certified by the Forest Stewardship Council. The policy of the FSC is to use sustainable materials, use recycled materials, and ban the use of wood from illegally logged trees. Our printers print for us on a premium FSC® board from UK suppliers.

Greeting Cards: Countries to which we deliver

We deliver cards and to the following countries. If you are not in one of these countries then we are unable to sell to you because we are unable to deliver the products to you. Check back on these frequently asked questions from time to time for updates to the countries to which we deliver.

– United Kingdom
– Australia
– Canada
– Finland
– Germany
– Netherlands
– New Zealand
– Norway
– Sweden
– United States

Greeting Cards: Delivery times

We mail cards by first class Royal Mail, and we aim to dispatch the same day for orders placed by 2:00PM Monday to Friday. If you order over the weekend then the cards will go out on Monday. We cannot guarantee when Royal Mail will complete the delivery, but experience shows that Royal Mail is very good with delivery times. That said, in busy times such as public holidays we recommend you order in good time.

Similarly, if you are ordering cards to be on time for a specific occasion such as a birthday, we recommend that you order in good time to avoid disappointment.

Greeting Cards Delivery During COVID-19

Our distribution centre is dispatching items as normal, so anything you order can be delivered as normal. Royal Mail deliveries in some areas of the UK may be delayed due to staff absences, but our experience over the past few months is that Royal Mail has been dealing with this very well. And products are arriving on time.

If you are ordering from outside the UK, however, there have been delays at ports of entry because of COVID-19. So bear that in mind if you need something for a specific time.

Greeting Cards: Prices

Pricing is very simple. All single cards are priced at £2.40. We also offer sets of four cards which are priced at £9.00 for four cards. Sets of cards are mini-collections based on a theme. Click here for Sets of Cards or look under the main Greeting Cards tab in the menu bar.

Greeting Cards: Postage rates

United Kingdom
– Up to three cards 76p per order
– Four or more cards, free delivery

Product Information: Posters

Our posters are printed printed to order on thick, museum-quality, archival, acid-free, durable, matte paper.

We mail posters out to you rolled in a tube. So, depending on the destination, they may remain rolled for several days while travelling in the mail. This will not harm the posters. However, we recommend that you lay your posters out flat and let them settle for a day or two before hanging them or if you intend to mount and frame them.

You can expect the colours in the posters to remain vibrant for many years. As with all artwork there are ways to maximise their longevity and appearance. Most importantly, keep them away from direct sunlight and cigarette smoke.

Posters: Sizes

30×40 cm (12×16 inches)
50×70 cm (20×24 inches)
61×91 cm (24×36 inches)
70×100 cm (27×39 inches)

Posters: Countries to which we deliver

We deliver posters to the following countries. If you are not in one of these countries then we are unable to sell to you because we are unable to deliver the products to you. Check back on these frequently asked questions from time to time for updates to the countries to which we deliver.

– United Kingdom
– Australia
– Canada
– Finland
– Germany
– Netherlands
– New Zealand
– Norway
– Sweden
– United States

Posters: Postage rates

Finland, Germany, Netherlands, Norway, Sweden
– Up to three cards £1.55 per order
– Four or more cards £2.55

Canada, United States
– Up to three cards £2.25 per order
– Four or more cards £4.55

Australia, New Zealand
– Up to three cards £2.25 per order
– Four or more cards £4.75

Posters: Delivery times

Unlike our cards, which are ready for immediate dispatch, our posters are printed on demand so processing times are longer. The approximate delivery times for posters are as follows:

Europe 2-7 business days
USA 3-5 business days
Canada 5-10 business days
Australasia 5-10 business days

Framed Prints

Our prints are mounted directly onto Gatorboard, a strong, dense foam core sandwiched between two pieces of reinforced wood making a rigid and strong, yet lightweight and portable mount.

The image covers the whole mount, without borders or visible framing, giving a clean, modern look. They are ready to hang, with a hidden hook system.

Mounted prints are made to order and delivered in 4-6 working days (UK addresses only), and delivery is free.

Framed Prints: Sizes

Choose from two sizes (20ccm x 20cm or 30cm x 30cm) and your choice of glossy satin or matt finish.

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