How And Where We Ship

We send cards out in either a board-backed envelope or slimline postal box (depending on quantity) for maximum protection.  The board-backed envelope and the slimline postal box will fit through a standard letter box.

We mail them by first class Royal Mail, and we have same or next day shipping for cards. Poster are shipped in a postal tube direct from the printer.

We ship both cards and posters to the following countries:
– United Kingdom
– Australia
– Canada
– Finland
– Germany
– Netherlands
– New Zealand
– Norway
– Sweden
– United States

Pricing – Cards

All the cards are priced at £2.75, and shipping costs are currently as follows:

United Kingdom
– Up to three cards 65p
– Four or more cards, free shipping

Finland, Germany, Netherlands, Norway, Sweden
– Up to three cards £1.55
– Four or more cards £2.55

Canada, United States
– Up to three cards £2.25
– Four or more cards £4.55

Australia, New Zealand
– Up to three cards £2.25
– Four or more cards £4.75

Pricing – Posters

Posters come in a range of sizes. These are the metric measurements here, followed by the inches measurements, and the prices:

30×40 cm (12×16 inches) £18.00
50×70 cm (20×24 inches) £24.00
61×91 cm (24×36 inches) £32.00
70×100 cm (27×39 inches) £38.00

Posters are printed on demand, so expect longer processing times. See the individual product pages for the processing times and shipping costs.

Payment

We take payment by credit card through our payment processor, Stripe, which processes billions of pounds of transactions annually.

For your security, information is passed directly to Stripe and is encrypted, as you can see from the little padlock in the address bar, and we do not store credit card information. We are Payment Card Industry (PCI) compliant.

Our Return Policy

We want you to be happy with what you have bought, and so we have a no-quibble return policy. If you are unhappy with what you have bought, or it has been damaged in the post, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want.

All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge.

If the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods.

If you have simply changed your mind, then you have to pay the cost of returning the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order.

We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit.

You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX
United Kingdom

Placing Orders

We only accept orders placed online. This helps us to run the business more efficiently because everything goes through the order-tracking system.

If you have a question before placing an order, use our Contact form. We usually get back to customers within an hour or two during normal business hours.

About The Cards

The cards are 120mm x170mm, high quality and supplied with white envelopes, and all cards are blank inside unless stated otherwise.

We have all the cards printed in the UK by specialist printing firms that are certified by the Forest Stewardship Council.

If you have ever tried to write a message on a shiny card where the ink stays on the surface forever and smudges at the slightest touch, then you know what a pain it is. And that is why you’ll love the boards on which we have our cards printed.

To our specification our printers use Condat and Invercote card stock that produces a high quality print and finish and importantly, the inside is designed to take a written message without smudging.

About The Posters

Posters come in a range of sizes and are printed on thick, museum-quality, archival, acid-free, durable, matte paper. We have them printed by Printful, who are set up on both sides of the Atlantic to keep processing and delivery times to a minimum. Printful print on demand. This means that processing times are longer. These are the processing times that Printful advertise.

We ordered samples ourselves to be satisfied with the quality (it is excellent) and that the delivery time to the UK where we are located was accurate (it was).

Europe. 2-7 business days
USA. 3-5 business days
Canada 5-10 business days
Australasia. 5-10 business days

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Product Out Of Stock?

Remember, if we are out of stock of a card, subscribe to the newsletter and we will let you know when we have had another stock delivery.

Questions?

We hope this page answers any questions you may have. If there is anything you want to know that is not covered here, fill in the contact form, telephone, or send us an email. You will find all the details on the Contact page.