This Frequently Asked Questions page is designed to answer the questions customers have. If there is anything that is not covered here, please send us an email or telephone us, and we will be pleased to help you. All our contact details are on the Contact page.
We use high-quality card stock that feels substantial and snappy in the hand. It prints well, producing a high quality finish, and the inside surface is easy to write on and resists smudging.
For environmental reasons we use professional printers that are certified by the Forest Stewardship Council. That means they use sustainable materials, recycled paper, and prohibit the use of wood from illegally logged trees.
The cards are 120mm x170mm, blank inside unless otherwise stated, and are supplied with white envelopes. We mail them in either a board-backed envelope or a slimline postal box, either of which will fit through a standard UK letter box.
Greeting Cards: Environmental Statement
We get our cards printed by the Imaging Centre. You can read their environmental statement here (link opens in a new tab or window). In a nutshell, they use a printing system that minimises waste and sends everything back for recycling. And they print for us on Invercote card that is an FSC® (Forest Stewardship Council) paper supplied by UK suppliers.
Greeting Cards: Countries to which we deliver
We deliver cards and to the following countries. If you are not in one of these countries then we are unable to sell to you because we are unable to deliver the products to you. Check back on these frequently asked questions from time to time for updates to the countries to which we deliver.
– United Kingdom
– New Zealand
– United States
Greeting Cards: Delivery times
We mail cards by first class Royal Mail, and we aim to dispatch the same day for orders placed by 2:00PM Monday to Friday. If you order over the weekend then the cards will go out on Monday. We cannot guarantee when Royal Mail will complete the delivery, but experience shows that Royal Mail is very good with delivery times. That said, in busy times such as public holidays we recommend you order in good time.
Similarly, if you are ordering cards to be on time for a specific occasion such as a birthday, we recommend that you order in good time to avoid disappointment.
Greeting Cards: Coronavirus and Deliveries
Our greeting card distribution centre is operating normally and we are currently able to dispatch cards in a timely manner. We continue to offer same-day dispatch when you order by 2:00pm weekdays. Check these frequently asked questions or the home page for updates.
Greeting Cards: Prices
Pricing is very simple. All single cards are priced at £2.40. We also offer sets of four cards which are priced at £9.00 for four cards. Sets of cards are mini-collections based on a theme. Click here for Sets of Cards or look under the main Greeting Cards tab in the menu bar.
Greeting Cards: Postage rates
– Up to three cards 76p per order
– Four or more cards, free delivery
Finland, Germany, Netherlands, Norway, Sweden
– Up to three cards £1.55 per order
– Four or more cards £2.55
Canada, United States
– Up to three cards £2.25 per order
– Four or more cards £4.55
Australia, New Zealand
– Up to three cards £2.25 per order
– Four or more cards £4.75
Our posters are printed printed to order on thick, museum-quality, archival, acid-free, durable, matte paper.
30×40 cm (12×16 inches)
50×70 cm (20×24 inches)
61×91 cm (24×36 inches)
70×100 cm (27×39 inches)
Posters: Countries to which we deliver
We deliver posters to the following countries. If you are not in one of these countries then we are unable to sell to you because we are unable to deliver the products to you. Check back on these frequently asked questions from time to time for updates to the countries to which we deliver.
– United Kingdom
– New Zealand
– United States
Posters: Delivery times
Unlike our cards, which are ready for immediate dispatch, our posters are printed on demand so processing times are longer. The approximate delivery times for posters are as follows:
Europe 2-7 business days
USA 3-5 business days
Canada 5-10 business days
Australasia 5-10 business days
We mail posters out to you rolled in a tube. So, depending on the destination, they may remain rolled for several days while travelling in the mail. This will not harm the posters. However, we recommend that you lay your posters out flat and let them settle for a day or two before hanging them or if you intend to mount and frame them.
You can expect the colours in the posters to remain vibrant for many years. As with all artwork there are ways to maximise their longevity and appearance. Most importantly, keep them away from direct sunlight and cigarette smoke.
Gatorboard Framed Prints
Our prints are mounted directly onto Gatorboard, a strong, dense foam core sandwiched between two pieces of reinforced wood making a rigid and strong, yet lightweight and portable mount.
The image covers the whole mount, without borders or visible framing, giving a clean, modern look. They are ready to hang, with a hidden hook system.
Mounted prints are made to order and delivered in 4-6 working days (UK addresses only), and delivery is free.
Gatorboard Framed Prints: Sizes
Choose from two sizes (20ccm x 20cm or 30cm x 30cm) and your choice of glossy satin or matt finish.
We take payment by credit card through our payment processor, Stripe, which processes billions of pounds of transactions annually.
For your security, information is passed directly to Stripe and is encrypted, as you can see from the little padlock in the address bar, and we do not store credit card information.
We do not take payment by cheque, cash, or any other form of payment other than as described here.
Our return policy
We want you to be happy with what you have bought, and so we have a no-quibble return policy. If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want. (See the important qualification above for Gatorboard mounted prints).
All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.
If you ask for a refund, we will refund the original cost of the goods and the original delivery charge.
When the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods.
If you have simply changed your mind, then you have to pay the cost of returning the goods.
Make sure you quote your order number and your details when you return the goods so that we can identify the order.
We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.
If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit.
You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.
Our return address is:
31 New Square
Placing an order
We only accept orders placed online. This helps us to run the business more efficiently because everything goes through the order-tracking system.
If you have a question you want to ask before placing an order and it is not answered in these frequently asked questions, please use our Contact form. We can usually get back to you within an hour or two during normal business hours.
Creating an account and guest checkout
You can create an account at any time, including during checkout. If you prefer, you can check out as a guest without creating an account. That said, we recommend that you create an account. It takes less than 10 seconds to do so, by simply choosing a user name and password when you check out.
The advantage of creating an account is that you can track your orders and view your complete purchase history. Plus, it makes reordering in the future much quicker.
Problems adding cards to your basket?
If you are having problems adding products to your basket, check that cookies are enabled in your browser. You will find an explanation on the Cookies page about why these are essential to make the basket work.
Products out of stock
If we are out of stock of a card, subscribe to the newsletter and we will let you know when we have a new stock delivery. Posters and framed prints are printed and made to order.
Searching for products
Click on the magnifying glass icon on the main navigation bar to open the search box and search for products.
This site, including this Frequently Asked Questions page, is generally accessible to all users, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities, as tested by the WAVE web accessibility evaluation tool. You can read more about this on the Web Accessibility page.
A selection from Our animal cards
Finding The Perfect Card
Hover over ‘Greeting Cards’ menu bar, and you will see that we have three sections – cards for occasions, card in ranges, and sets of cards. If you are looking for a card for an occasion such as a birthday then it’s simple; just head straight for the Birthday cards. But for the more free-form card in the ranges, we have put together a little help with a page devoted to Finding The Perfect Card based on some of the much-loved cards in our ranges.