Frequently Asked Questions

What Size Are Your Cards?

All of our cards are 120mm x170mm, in portrait orientation, printed on premium quality 300gsm card stock, and blank inside.

How Much Do Your Cards Cost?

All cards are £2.40. Postage is 76p per order, and free when you buy four or more greeting cards. We deliver orders to addresses throughout the UK.

Are The Cards Easy To Write On?

We use a card stock that is easy to write on and resists smudging. And we use white envelopes exclusively because they have good contrast so the address can be read easily. They too are easy to write on and resist smudging.

Where Are Your Cards Printed?

Our cards are printed in the UK by specialist greeting card printers certified by the Forest Stewardship Council who use material from sustainable sources and recycled materials. FSC certification means that materials from, for example, illegal logging, are not used.

How Do You Deliver Orders?

We mail cards in either a board-backed envelope or a slimline postal box, either of which will fit through a standard letter box. We mail larger quantities in a secure box. We mail cards by first class Royal Mail, and we aim to dispatch the same day for orders placed by 2:00 PM Monday to Friday. If you order over the weekend then the cards will go out on Monday. We cannot guarantee when Royal Mail will complete the delivery, but experience shows that Royal Mail is very good with delivery times. That said, in busy times such as public holidays we recommend you order in good time.

Similarly, if you are ordering cards to be on time for a specific occasion such as a birthday, we recommend that you order in good time to avoid disappointment.

How Do I place an order?

Orders are placed online through this website. This helps us to run the business efficiently because everything goes through our order-tracking system. If you have a question you want to ask before placing an order and it is not answered in these frequently asked questions, please use our Contact form.

How Do I Create An Account?

You can check out as a guest or you can create an account. You don’t have to create an account during checkout, but doing so means you can track your order, view your order history, and it makes checkout quicker when you order in future.

How Do I Recover A Lost Password?

If you forget your customer account password, use the ‘Lost your password?’ link on the login page. If you input the wrong password above a certain number of times, the system will lock you out, so it is always better not to risk that and to use the password reset.

Why Can’t I Add Products To My Basket?

If you are having problems adding products to your basket, check that cookies are enabled in your browser. You will find an explanation on the Cookies page about why these are essential to make the basket work.

How Do You Take Payments?

We take payment by credit card (Visa, MasterCard and American Express) through our payment processor, Stripe, which processes billions of pounds of transactions annually. For fast checkout you can pay with Apple Pay and Google Pay.

Your interaction is secured with an encrypted connection (look for the little padlock in the address bar), and payment information is passed directly to Stripe. We do not receive or store credit card information.

Where Do You Deliver?

We deliver to addresses within the UK only. That’s entirely because of Brexit that makes the paperwork so complicated that it is not worth the considerable effort. If you want to know how we feel about Brexit, take a look at our No-Brexit cards. Please note that we do not deliver to PO boxes or Army bases.

What Is Your Return Policy?

If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want. All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge. When the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods. If you have simply changed your mind, then you have to pay the cost of returning the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit. You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX

What Do I Do If A Product Is Marked Out Of Stock?

Almost all of our cards are in stock at all time, but if a product is out of stock you will see that clearly on the Product page and you will not be able to buy that card. If you are interested in a card that is out of stock, subscribe to the newsletter to hear when we have a new stock delivery.

How Can I Search For Products?

Search by clicking on the magnifying glass icon on the main navigation bar to open the search box. If you are interested in a card with a dog in the design, for example, search for ‘dog’. If you already have one of our cards (perhaps someone sent it to you) then you can search by the code or the name on the back of the card.

Is This Website Accessible For Differently Abled People?

This site is generally accessible to all users, including the visually impaired and those with motor deficiencies and cognitive disabilities, as tested by the WAVE web accessibility evaluation tool. It is not perfect, but the WordPress system is known for its general standard of accessibility, and we try to map all images to alteratvie written descriptions. You can read more about this on the Web Accessibility page.

How Environmentally Responsible is Flying Twigs?

We are conscious of being environmentally responsible. Our cards are printed in the UK by specialist greeting card printers certified by the Forest Stewardship Council who use wood from sustainable sources and recycled materials. According to Website Carbon, this website is cleaner than the majority of web pages tested. You can check here at How Environmentally Clean Is This Website.

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