Frequently Asked Questions

Placing orders

Orders are placed online through this website. This helps us to run the business efficiently because everything goes through our order-tracking system. If you have a question you want to ask before placing an order and it is not answered in these frequently asked questions, please use our Contact form.

Guest checkout or create an account?

You can check out as a guest or you can create an account. Creating an account during checkout means you can track your order, view your order history, and it makes checkout quicker when you order in future.

Problems adding cards to your basket?

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Payment

We take payment for subscriptions by credit card only through our payment processor, Stripe, which processes billions of pounds of transactions annually. Your interaction with this site is secured with an encrypted connection (look for the little padlock in the address bar), and payment information is passed directly to Stripe. We do not receive or store credit card information.

Our return policy

If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want. All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge. When the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods. If you have simply changed your mind, then you have to pay the cost of returning the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit. You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX
United Kingdom

Products out of stock

We refill our greeting card stock in batches. If we are out of stock of a particular greeting card that you are interested in, then we recommend that you subscribe to the newsletter. Do that and we will be able to let you know when we have a new stock delivery. Posters and framed prints are printed and made to order, so stock levels are never an issue.

Searching for products

Click on the magnifying glass icon on the main navigation bar to open the search box and search for products.

Web accessibility

This site, including this Frequently Asked Questions page, is generally accessible to all users, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities, as tested by the WAVE web accessibility evaluation tool. You can read more about this on the Web Accessibility page.

Product Information

Greeting Cards

All of the greeting cards are 120mm x170mm and blank inside, with an inside surface that is easy to write on and is made not to smudge. We supply our cards with white envelopes that are easy to write on too.

We have our cards professionally printed in the UK by specialist greeting card printers certified by the Forest Stewardship Council. The policy of the FSC is to use sustainable materials, use recycled materials, and ban the use of wood from illegally logged trees. Our printers print for us on a premium FSC® board from UK suppliers.

We mail cards in either a board-backed envelope or a slimline postal box, either of which will fit through a standard letter box. We mail larger quantities in a secure box. We mail cards by first class Royal Mail, and we aim to dispatch the same day for orders placed by 2:00PM Monday to Friday. If you order over the weekend then the cards will go out on Monday. We cannot guarantee when Royal Mail will complete the delivery, but experience shows that Royal Mail is very good with delivery times. That said, in busy times such as public holidays we recommend you order in good time.

Similarly, if you are ordering cards to be on time for a specific occasion such as a birthday, we recommend that you order in good time to avoid disappointment.

All single cards are priced at £2.40. We also offer sets of four cards which are priced at £9.00 for four cards. Sets of cards are mini-collections based on a theme. Click here for Sets of Cards or look under the main Greeting Cards tab in the menu bar. Postage rates for up to three cards is 76p per order, with free delivery on our or more cards,

Posters

Our posters are printed printed to order on thick, museum-quality, archival, acid-free, durable, matte paper, and we mail them approximately seven working days from receipt of your order. We mail posters rolled in a tube and we recommend that you lay the posters out flat and let them settle for a day or two before hanging them or if you intend to mount and frame them.

You can expect the colours in the posters to remain vibrant for many years. As with all artwork there are ways to maximise their longevity and appearance. Most importantly, keep them away from direct sunlight and cigarette smoke.

Framed Prints

Framed prints are printed to order in two sizes – 30×40 cm (12×16 inches) and 60×80 cm (24×32 inches) – and will arrive ready to hang and are dispatched in approximately seven working days from order, with FREE delivery.

Gatorboard framed prints are built on a foam core sandwiched between resin-impregnated wood. This creates a rigid and strong, yet lightweight print with a depth from the wall of 10mm. The print comes ready to hang with a hidden hook system.

Surface Framed prints are solid pine with a smooth black satin finish around the edge of the frame. Viewed from the front, the edging is just 5mm wide, with a depth from the wall of 30mm. The prints comes fully strung, ready for hanging.

You can see the two frames illustrated on this page showing how they look hung on a wall.

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