Frequently Asked Questions

Product Information

All of the greeting cards are 120mm x170mm and blank inside, with an inside surface that is easy to write on and is made not to smudge. We supply our cards with white envelopes that are easy to write on too. And that’s not just marketing fluff. You may have bought a card from some other brand where the inside surface is so shiny that the pen just sits on the surface and smudges as soon as you touch it. The same with those envelopes, especially those shiny silvery looking ones. So ours aren’t like that. We take care that they are made of materials that don’t smudge easily.

We have our cards professionally printed in the UK by specialist greeting card printers certified by the Forest Stewardship Council who use wood from sustainable sources and recycled materials.

We mail cards in either a board-backed envelope or a slimline postal box, either of which will fit through a standard letter box. We mail larger quantities in a secure box. We mail cards by first class Royal Mail, and we aim to dispatch the same day for orders placed by 2:00PM Monday to Friday. If you order over the weekend then the cards will go out on Monday. We cannot guarantee when Royal Mail will complete the delivery, but experience shows that Royal Mail is very good with delivery times. That said, in busy times such as public holidays we recommend you order in good time.

Similarly, if you are ordering cards to be on time for a specific occasion such as a birthday, we recommend that you order in good time to avoid disappointment.

All single cards are priced at £2.40. We also offer sets of four cards which are priced at £9.00 for four cards. Sets of cards are mini-collections based on a theme. Click here for Sets of Cards or look under the main Greeting Cards tab in the menu bar. Postage is 76p per order, and free when you buy four or more greeting cards.

Placing orders

Orders are placed online through this website. This helps us to run the business efficiently because everything goes through our order-tracking system. If you have a question you want to ask before placing an order and it is not answered in these frequently asked questions, please use our Contact form.

Guest checkout or create an account?

You can check out as a guest or you can create an account. Creating an account during checkout means you can track your order, view your order history, and it makes checkout quicker when you order in future.

Problems adding cards to your basket?

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We take payment for subscriptions by credit card (Visa, MasterCard and American Express) through our payment processor, Stripe, which processes billions of pounds of transactions annually. For fast checkout you can pay with Apple Pay and Google Pay.

Your interaction is secured with an encrypted connection (look for the little padlock in the address bar), and payment information is passed directly to Stripe. We do not receive or store credit card information.

Where We Deliver

We deliver to addresses within the UK mainland only. That’s entirely because of Brexit that makes the paperwork so complicated that it is not worth the considerable effort. If you want to know how we really feel – take a look at our No-Brexit cards. Please also note that we do not deliver to PO boxes or Army bases.

Our return policy

If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want. All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge. When the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods. If you have simply changed your mind, then you have to pay the cost of returning the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit. You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.

Our return address is:

Flying Twigs
31 New Square

Products out of stock

We refill our greeting card stock in batches. If we are out of stock of a particular greeting card that you are interested in, then we recommend that you subscribe to the newsletter. Do that and we will be able to let you know when we have a new stock delivery. Posters and framed prints are printed and made to order, so stock levels are never an issue.

Searching for products

Click on the magnifying glass icon on the main navigation bar to open the search box and search for products.

Web accessibility

This site is generally accessible to all users, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities, as tested by the WAVE web accessibility evaluation tool. You can read more about this on the Web Accessibility page.


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