Frequently Asked Questions

This Frequently Asked Questions page is designed to answer the questions customers have. If there is anything that is not covered here, please fill in the contact form, telephone, or send us an email and we will be pleased to help you. All our contact details are on the Contact page.

Card sizes and printing

We have all the cards printed in the UK by specialist printing firms certified by the Forest Stewardship Council. And we use card stock that produces a high quality print and finish. It feels substantial and snappy in the hand and it has an inside surface that is easy to write on and resists smudging.

The cards are 120mm x170mm, blank inside unless otherwise stated, and are supplied with white envelopes.

We send cards out in either a board-backed envelope or a slimline postal box, depending on quantity.  The board-backed envelope and the slimline postal box will fit through a standard UK letter box.

Environmental Statement

We get our cards printed by the Imaging Centre. You can read their environmental statement here (link opens in a new tab or window). In a nutshell, they use a printing system that minimises waste and sends everything back for recycling. And they print for us on Invercote card that is an FSC® (Forest Stewardship Council) paper supplied by UK suppliers.

Countries to which we deliver

We deliver cards and posters to the following countries. If you are not in one of these countries then we are unable to sell to you because we are unable to deliver the products to you. Check back on these frequently asked questions from time to time for updates to the countries to which we deliver.

– United Kingdom
– Australia
– Canada
– Finland
– Germany
– Netherlands
– New Zealand
– Norway
– Sweden
– United States

Cards delivery times

We mail cards by first class Royal Mail, and we aim to dispatch the same day for orders placed by 2:00PM Monday to Friday. If you order over the weekend then the cards will go out on Monday. We cannot guarantee when Royal Mail will complete the delivery, but experience shows that Royal Mail is very good with delivery times. That said, in busy times such as public holidays we recommend you order in good time.

Similarly, if you are ordering cards to be on time for a specific occasion such as a birthday, we recommend that you order in good time to avoid disappointment.

Coronavirus and Deliveries

Our distribution centre is operating normally and we are currently able to dispatch cards in a timely manner. We continue to offer same-day dispatch when you order by 2:00pm weekdays. Check these frequently asked questions or the home page for updates.

Card prices

Pricing is very simple. All single cards are priced at £2.40. We also offer sets of four cards which are priced at £9.00 for four cards. Sets of cards are mini-collections based on a theme. Click here for Sets of Cards or look under the main Greeting Cards tab in the menu bar.

Card postage rates

United Kingdom
– Up to three cards 76p per order
– Four or more cards, free delivery

Finland, Germany, Netherlands, Norway, Sweden
– Up to three cards £1.55 per order
– Four or more cards £2.55

Canada, United States
– Up to three cards £2.25 per order
– Four or more cards £4.55

Australia, New Zealand
– Up to three cards £2.25 per order
– Four or more cards £4.75

Posters – sizes, printing, postage, mailing

Our posters are printed by Printful, who print on thick, museum-quality, archival, acid-free, durable, matte paper.

Printful is set up on both sides of the Atlantic, so delivery dates are kept to a minimum wherever you are. Unlike our cards, however, which are ready for immediate dispatch, Printful print on demand. What this means is that processing times are longer. Needless to say, we ordered samples ourselves to be satisfied with the quality (it is excellent) and that the delivery time to the UK where we are located was accurate.

Our posters come in the following range of sizes.

30×40 cm (12×16 inches)
50×70 cm (20×24 inches)
61×91 cm (24×36 inches)
70×100 cm (27×39 inches)

Important Note About Delivery Times For Posters

Unlike our greeting card delivery, which is automated, we process poster orders to order. Please be aware that we are not in the office full time. We travel, and when we don’t have online access to the server we are unable to process the order. Therefore, if the delivery time is critical to you, please contact us before ordering a poster to make sure we can process the order to the timescale you require.

Subject to this proviso, these are the estimated delivery times for posters:

Europe 2-7 business days
USA 3-5 business days
Canada 5-10 business days
Australasia 5-10 business days

We mail posters out to you rolled in a tube. So, depending on the destination, they may remain rolled for several days while travelling in the mail. This will not harm the posters. However, we recommend that you lay your posters out flat and let them settle for a day or two before hanging them or if you intend to mount and frame them.

You can expect the colours in the posters to remain vibrant for many years. To clarify, as with all artwork there are ways to maximise their longevity and appearance. Most importantly, keep them away from direct sunlight and cigarette smoke.

Payment

We take payment by credit card through our payment processor, Stripe, which processes billions of pounds of transactions annually.

For your security, information is passed directly to Stripe and is encrypted, as you can see from the little padlock in the address bar, and we do not store credit card information.

We do not take payment by cheque, cash, or any other form of payment other than as described here.

Our return policy

We want you to be happy with what you have bought, and so we have a no-quibble return policy. If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want..

All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge.

When the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods.

If you have simply changed your mind, then you have to pay the cost of returning the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order.

We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit.

You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX
United Kingdom

Placing an order

We only accept orders placed online. This helps us to run the business more efficiently because everything goes through the order-tracking system.

If you have a question you want to ask before placing an order and it is not answered in these frequently asked questions, please use our Contact form. We can usually get back to you within an hour or two during normal business hours.

Creating an account and guest checkout

You can create an account at any time, including during checkout. If you prefer, you can check out as a guest without creating an account. That said, we recommend that you create an account. It takes less than 10 seconds to do so, by simply choosing a user name and password when you check out.

The advantage of creating an account is that you can track your orders and view your complete purchase history. Plus, it makes reordering in the future much quicker.

Problems adding cards to your basket?

If you are having problems adding products to your basket, check that cookies are enabled in your browser. You will find an explanation on the Cookies page about why these are essential to make the basket work.

Products out of stock

If we are out of stock of a card, subscribe to the newsletter and we will let you know when we have a new stock delivery.

Searching for products

Click on the magnifying glass icon on the main navigation bar to open the search box and search for products.

Any other questions?

We hope these answers to frequently asked questions answer all the questions you have. If there is anything you want to know that is not covered here, fill in the contact form, telephone, or send us an email. You will find all the details on the Contact page.

Web accessibility

This site, including this Frequently Asked Questions page, is generally accessible to all users, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities, as tested by the WAVE web accessibility evaluation tool. You can read more about this on the Web Accessibility page.

A selection from Our animal cards

Finding The Perfect Card

Hover over ‘Cards’ menu bar, and you will see that we have three sections – cards for occasions, card in ranges, and sets of cards. If you are looking for a card for an occasion such as a birthday then it’s simple; just head straight for the Birthday cards. But for the more free-form card in the ranges, we have put together a little help with a page devoted to Finding The Perfect Card based on some of the much-loved cards in our ranges.

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