Which countries do you sell to?

We sell cards and posters to the following countries:
– United Kingdom
– Australia
– Canada
– Finland
– Germany
– Netherlands
– New Zealand
– Norway
– Sweden
– United States

For maximum protections we send cards out in either a board-backed envelope or a slimline postal box, depending on quantity.  The board-backed envelope and the slimline postal box will fit through a standard UK letter box.

We mail cards by first class Royal Mail, and we have same or next day dispatch. Posters are shipped in a postal tube direct from the printer.

What are the prices of the cards?

Pricing is very simple. All single cards are priced at £2.75. We also offer sets of four cards which are priced at £9.00 for four cards. Sets of cards are mini-collections based on a theme. Click here for Sets of Cards or look under the main Greeting Cards tab in the menu bar.

What are the postage costs for the cards?

United Kingdom
– Up to three cards 65p
– Four or more cards, free shipping

Finland, Germany, Netherlands, Norway, Sweden
– Up to three cards £1.55
– Four or more cards £2.55

Canada, United States
– Up to three cards £2.25
– Four or more cards £4.55

Australia, New Zealand
– Up to three cards £2.25
– Four or more cards £4.75

What are the prices of the posters?

Posters come in a range of sizes. These are the metric measurements here, followed by the inches measurements, and the prices:

30×40 cm (12×16 inches) £18.00
50×70 cm (20×24 inches) £24.00
61×91 cm (24×36 inches) £32.00
70×100 cm (27×39 inches) £38.00

Posters are printed on demand, so expect longer processing times.

What are the postage costs for the posters?

See the individual product pages for the processing times and shipping costs for posters. We guarantee you will find it easier to look there than for us to list all the permutations of costs for sending various sizes of posters to different countries.

What forms of payment do you accept?

We take payment by credit card through our payment processor, Stripe, which processes billions of pounds of transactions annually.

For your security, information is passed directly to Stripe and is encrypted, as you can see from the little padlock in the address bar, and we do not store credit card information. We are Payment Card Industry (PCI) compliant.

What is your return policy?

We want you to be happy with what you have bought, and so we have a no-quibble return policy. If you are unhappy with what you have bought, or it has been damaged in the post, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want.

All you need to do is to notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge.

If the return is as a result of our error (for example, you received an incorrect or defective item), then we will also pay the postage you pay when your return the goods.

If you have simply changed your mind, then you have to pay the cost of returning the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order.

We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit.

You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download a model form of cancellation here.

Our return address is:

Flying Twigs
31 New Square
United Kingdom

How do I place an order?

We only accept orders placed online. This helps us to run the business more efficiently because everything goes through the order-tracking system.

If you have a question before placing an order, use our Contact form. We usually get back to customers within an hour or two during normal business hours.

What are the important features of the cards?

The cards are 120mm x170mm, high quality and supplied with white envelopes, and all cards are blank inside unless stated otherwise.

We have all the cards printed in the UK by specialist printing firms that are certified by the Forest Stewardship Council.

If you have ever tried to write a message on a shiny card where the ink stays on the surface forever and smudges at the slightest touch, then you know what a pain it is. And that is why you’ll love the boards on which we have our cards printed.

To our specification our printers use Condat and Invercote card stock that produces a high quality print and finish and importantly, the inside is designed to take a written message without smudging.

What are the important features of the posters?

Posters come in a range of sizes and are printed on thick, museum-quality, archival, acid-free, durable, matte paper. We have them printed by Printful, who are set up on both sides of the Atlantic to keep processing and delivery times to a minimum. Printful print on demand. This means that processing times are longer. These are the processing times that Printful advertise.

We ordered samples ourselves to be satisfied with the quality (it is excellent) and that the delivery time to the UK where we are located was accurate (it was).

Europe. 2-7 business days
USA. 3-5 business days
Canada 5-10 business days
Australasia. 5-10 business days

Why am I having trouble adding cards to my basket?

If you are having trouble adding products to your basket, check that cookies are enabled in your browser. You will find an explanation on the Cookies page about why these are essential to make the basket work.

What can I do when a product I want is out of stock?

Remember, if we are out of stock of a card, subscribe to the newsletter and we will let you know when we have had another stock delivery.

How can I ask a question not covered here?

We hope this FAQ page answers all the questions you have. If there is anything you want to know that is not covered here, fill in the contact form, telephone, or send us an email. You will find all the details on the Contact page.