Return Policy

We want you to be happy with what you have bought, and so we have a no-quibble return policy.

If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want. Just notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge.

If you have simply changed your mind, then you have to pay the cost of returning the goods. On the other hand, if you return because of our error (for example, we sent you an incorrect item), then we will also pay the postage you pay when your return the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to Royal Mail for goods damaged in transit.

We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us.

You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download this model form of cancellation.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX
United Kingdom

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