Delivery and Returns

Delivery

Our cards are printed in the UK on FSC (Forest Stewardship Council) approved board and supplied with white envelopes. The delivery charge is £1.00 per order.

We deliver orders by Royal Mail, and to UK addresses only. Orders are mailed in a board-backed envelope or slimline box, either of which fits a standard letter box. Orders for larger quantities are sent by courier.

Pay by credit card, ApplePay, or GooglePay. Transactions are processed securely with Stripe payment processor, so your card details never enter our system.

Returns

We want you to be happy with what you bought. So whether you are unhappy with what you bought or you have simply changed your mind, we will give you a refund or a replacement – whichever you want. Notify us by email or in writing within fourteen days from the day after you receive the goods, and return them in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge to the credit card you used to complete the transaction.

If you have simply changed your mind, then you will need to pay the cost of returning the goods. If you return because of our error (for example, we sent you an incorrect item), then we will cover the cost to return the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. If your goods have been damaged in the post, return them with the original packaging so that we can make a claim to the carrier for goods damaged in transit.

Use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us and for which there is no means of tracking their loss. Once we receive the goods we will make the refund. If you prefer a replacement, let us know and we will do that.

You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download this model form of cancellation.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX
United Kingdom

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