Delivery and Returns

Delivery

Royal Mail delivers our orders, to UK addresses only. We mail orders in a board-backed envelope or a slimline box, and both will fit a standard letterbox. We send larger orders by courier.

We dispatch orders placed by 2:00 PM on workdays the same day by first-class mail. We dispatch orders placed at the weekend on Monday.

Returns

If you are unhappy with what you bought or have simply changed your mind, we will give you a refund or a replacement – whichever you want. Notify us by email or in writing within fourteen days from the day after you receive the goods, and return them in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge to your credit card.

If you return the goods because you changed your mind, you must pay the cost of returning the goods. If you return the goods because of our error (for example, we sent you an incorrect item), we will cover the cost to return the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. If the goods have been damaged in the post, return them with the original packaging so that we can make a claim to the carrier for goods damaged in transit.

Use a trackable service covering the value of the items and obtain proof of postage. Do that because we cannot be responsible for goods lost in transit to us without means of tracking. Once we receive the goods, we will make the refund within three days. If you prefer a replacement, let us know and we will do tha

You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download this model form of cancellation.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX
United Kingdom

Hours

Monday. 10 am–5 pm
Tuesday. 10 am–5 pm
Wednesday. 10 am–5 pm
Thursday. 10 am–5 pm
Friday. 10 am–5 pm
Saturday. Closed
Sunday Closed

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