Delivery and Returns

Greeting Cards Delivery

We mail cards by first class Royal Mail, and we aim to dispatch the same day for orders placed by 2:00PM Monday to Friday. If you order over the weekend then the cards will go out on Monday. We cannot guarantee when Royal Mail will complete the delivery, but experience shows that Royal Mail is very good with delivery times. That said, in busy times such as public holidays we recommend you order in good time. Similarly, if you are ordering cards to be on time for a specific occasion such as a birthday, we recommend that you order in good time to avoid disappointment.

Greeting Cards Delivery During COVID-19

Our distribution centre is dispatching items as normal, so anything you order can be delivered as normal. Royal Mail deliveries in some areas of the UK may be delayed due to staff absences, but our experience over the past months is that Royal Mail has been dealing with this very well. And products are arriving on time.

Returns Policy

If your purchase have been damaged in the post, or you are unhappy with what you have bought, or you have simply changed your mind, then we will give you a refund or a replacement – whichever you want. Just notify us by email or in writing within fourteen days from the day after you receive the order, and return the goods in their original condition.

If you ask for a refund, we will refund the original cost of the goods and the original delivery charge to the credit card you used to complete the transaction.

If you have simply changed your mind, then you have to pay the cost of returning the goods. On the other hand, if you return because of our error (for example, we sent you an incorrect item), then we will also pay the postage you pay when your return the goods.

Make sure you quote your order number and your details when you return the goods so that we can identify the order. If your goods have been damaged in the post, it’s important that you return them with the original packaging so that we can make a claim to the carrier for goods damaged in transit.

We strongly recommend that you use a trackable service covering the value of the items and obtain proof of postage because we cannot be responsible for goods that are lost in transit to us and for which there is no means of tracking their loss.

You can read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and you can download this model form of cancellation.

Our return address is:

Flying Twigs
31 New Square
Cambridge
CB1 1EX
United Kingdom

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