Flying Twigs return policy is to ensure you are happy. If you are unhappy with what you bought or have simply changed your mind, let us know. We will give you a refund or a replacement, whichever you want. Notify us by email or in writing within fourteen days from the day after you receive the goods. And return them in their original condition to the address below.
You can download a model form of cancellation here.
If you ask for a refund, we will refund the original cost of the goods and the original delivery charge.
When you return the goods because you changed your mind, you must pay the cost of returning the goods in line with Flying Twigs return policy. If you return the goods because of our error we will cover the cost to return the goods.
Make sure you quote your order number and your details when you return the goods. That way we can identify the order. If the goods have been damaged in the post, return them with the original packaging. Then we can claim for goods damaged in transit.
Use a trackable service covering the value of the items and obtain proof of postage. Do that because we cannot be responsible for goods lost in transit to us without means of tracking. Once we receive the goods, we will make the refund within three days. If you prefer a replacement, let us know and we will do that.
Read about your rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Flying Twigs
New Square
Cambridge
CB1 1EX