Contact Us

Whiteboard with message that reads 'Contact us and we will be delighted to help you.' and 'Flying Twigs' flying

You can contact us using this form, and we can usually get back to you the same day during normal business hours.

Alternatively, please do not hesitate to telephone us on +44 (0)7790 459290. Or if you prefer, you can also email us. Whichever contact method you choose, we will always be pleased to help you.

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A Friendly Team

We are a friendly team. It is true that you can’t see our faces down the wire, as it were. If you could you would see an inviting smile.

We aim to be good listeners, and we see that as a big part of being approachable and to help with any questions. We will not give you the party line or the answer that is convenient to us. And we won’t treat it as an opportunity to bombard you with emails or newsletters. You are in charge of how much we communicate and we hope to leave you feeling positive about us.

So ask away, and we are happy to help.

Just so you know, the answers to the most frequently asked questions are on our FAQ  page, and if that helps, that please look for answers there before contacting us. Two of the most frequently asked questions are about placing an order and about creating an account, so we have added that information here as well as on the FAQ page.

Placing an order and Guest checkout

We only accept orders placed online. This helps us to run the business more efficiently because everything goes through the order-tracking system.

You can check out as a guest and you do not need to create an account to make a purchase. That said, here is why you might want to create an account.

It takes less than 10 seconds to register and it will make your future shopping so much easier! And having an account means you can set your preferred shipping and billing addresses and view your complete purchase history.

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